FAQ

 

What is the minimum age requirement?

The minimum age requirement for Dig is 18 years old.

How do I change my age?

You cannot edit your age directly in the app. If you sign in to Dig with Facebook, update your age on your Facebook profile and the change should be reflected on Dig within 24 hours. If you sign in with Google or by using your phone number, you may set your age when setting up your profile.

Why was a photo deleted from my account? 

If one of your photos has been taken down, it may have violated our License Agreement or Conditions of Use.

  • Photos may not contain pictures of children under the age of 18 without an accompanying adult

  • Your face must be discernible in the photos of you

  • No nudity or pornographic material may be posted

  • A photo must be yours or you must have permission to use the photo

  • No photos showing drug use, obscene behavior, or other illegal activity

  • No watermarks, symbols, or text over photos

  • Photos must be posted in the correct area of the profile. Photos with with no people and no dogs will be removed. Your main profile photo must contain an image of you (we suggest an image of you with your dog if you have one!). The “you” section of your profile must contain images of you, and the “dogs” section of your profile must contain images of dogs. The “dogs” section of the profile is the only location where you may upload photos solely of your dogs without images of yourself.

Can I promote my dog business?

Dig profiles must feature your photo and cannot be promotions for other entities. Please reach out to us at casey@digdates.com to discuss other ways for you to promote your dog businesses through Dig’s Daily Deal.

Why has my account been deactivated?

Your account may have been deactivated for violating our terms of service.

How can I appeal account deactivation?

If you believe this was done in error, follow these steps:

  1. Wait 10 days from the date of deactivation.

  2. Email Support@DigDates.com with the subject line “Appealing my Dig account deactivation.”

  3. In the email, tell us what email address or phone number you used to log in to Dig. Phone numbers must include country codes and area codes.

  4. Send a description of why you are emailing Dig and why you believe your account should not have been deactivated.

A Dig representative will follow up with your request. You may be asked to provide photo identification before account reinstatement.